Conciliation Service

Reducing the impact of differences with customers...

Customer complaints are bad for business. Left unanswered they cause resentment, arouse hostility, and can easily tarnish a well-earned reputation. Yet answered promptly, and with conviction, they can actually increase goodwill and open the door to new business.

The Guild's Conciliation Service exists for the benefit of both the member and the customer. The Guild remains impartial and, where appropriate, uses the services of independent experts. Its only concern is to establish the facts and endeavour to bring about an amicable and satisfactory result.